Frequently Asked Questions

Policies & Accommodation

At Florist Nails, we strive to provide the best service and experience to our customers. Our products are safe and compliant with the Alabama Board of Cosmetology’s guidelines. Please disclose any materials allergies or service concerns with your technician before the start of your service.

Nail arts and design is one of our most popular services. Please note that we try our best to replicate any inspo picture, but cannot guarantee an exact match. We encourage you to clarify any questions regarding nail style, design, and pricing with your technician before the start of your service.

At Florist Nails, we offer a service guarantee for our gel/shellac polish and dip powder treatments. If your nails chip within 5 days of your initial service, we will repair them for free under our policy.
Repairs will be done with the same color and style; changes in color, style, or design are not permitted. Please note that gemstones and 3D gem attachments are prone to falling off or getting scratched through daily contact. Customers are welcome to keep any fallen stones/gems, and we will re-glue them as needed.

Regular polish on hands or feet is not covered under our chip guarantee policy.

Customers are encouraged to schedule an appointment online, over the phone, or via our official social media pages. Please note that we do have a 10-minute grace period for our appointment arrival to ensure that all customers are promptly taken care of. If you miss your appointment window, you will be served as a walk-in upon arrival on a first-come, first-served basis.

Should you need to cancel your appointment, please let us know at least 1 hour prior to your appointment time.

All customers are automatically enrolled in the rewards system upon their first visit. Customers must provide a valid email address and phone number to track points accumulation.

Points Accumulation:
Customers earn 1 point for every visit. A visit is defined as any transaction for services rendered at our establishment, with no minimum spend required.

Points Redemption:
Points can be redeemed according to the following tiers:

5 Points: $10 off on services
10 Points: $15 off on services
15 Points: $20 off on services

Points redemption cannot be combined with any other discount or promotion.

Florist Nails occasionally offers special promotions such as discounts for targeted client groups, early bird offers, seasonal services discounts, etc. Please note that all promotions are subject to their own terms and conditions and cannot be combined with other promotions or rewards points redemption. For parties paying together, promotions are only applied to services belonging to the applicable individual.

BIRTHDAY PROMOTION:
We also offer a 10% birthday discount to clients who have entered their birthday during the sign-up process. This discount is notified via text 7 days before the client’s birthday and is valid for 7 days. To ensure your birthday is updated in our system, please verify during check-in or ask a receptionist for assistance.

We accept the following payment methods: cash, major credit/debit cards (Visa, MasterCard, American Express, Discover), mobile contactless payments (Apple Pay, Google Wallet), Florist Nails-issued gift certificates, and Florist Nails-issued eGift Card.
We do not accept checks or money orders.

We accommodate parties of up to 12 people. For parties of 4 or larger, please give us a call to schedule an appointment time for ample service.

Please be aware that our group reservation is not a salon rent-out, meaning we will also serve other clients alongside your party, and we do not have a private room available at this time. We appreciate your understanding.

We are pleased to accommodate special occasion bookings, ensuring that you and your party receive personalized and dedicated service for your special day. Complementary drinks and snacks will be offered. You are encouraged to arrange additional decoration, F&B services externally to complement your salon experience with us. To request special occasion accommodation, please fill out this form.

Please note that special occasion reservations differ from our private salon reservations. For private salon reservations, a party of at least 10 people with guaranteed pre-paid services is required to rent out the entire nail salon.

Services

We use a variety of nail polishes and powders, such as OPI, DND, Chisel, LC, etc. Customers are welcome to bring their own polish if wanted.

Regular polish, gel, and SNS dip powder are three different types of nail finishes that can be applied on your real nails.

  • Regular Polish is the traditional nail polish that is air-dried. Regular polish typically lasts about a week before chipping.
  • Gel polish is cured under a UV or LED lamp, which makes it more durable and longer-lasting than regular polish, often lasting up to two weeks or more without chipping. It has a glossy finish and requires a specific removal process involving soaking and wrapping the nails in acetone.
  • Dip powder involves dipping the nails into a colored powder, then sealing them with a top coat. It is known for being more durable than gel, and can last up to three weeks or more. Dip powder is praised for its strength, durability, and natural look. It also requires a specific removal process similar to gel.

Gel X is a type of nail extension system that offers a more gentle alternative to traditional acrylic or hard gel extensions. Unlike these methods, Gel X tips are pre-shaped and made entirely of gel. They come in various shapes and lengths, allowing for customization to the client’s preference. The process involves applying a specialized gel (often referred to as an adhesive) to the natural nail, and then the Gel X tip is applied on top.

Opt for acrylics instead of glued-on tips for enhanced durability, customizable nail shapes and lengths, and if you prefer a more long-term nail enhancement solution with regular upkeep.

You need a full set if you’re starting fresh with your real nails or if your current set has grown out significantly or is mostly removed. Opt for a full set when you want to completely change the shape, length, or type of nail.

Choose a fill if you have existing acrylics that have grown out, leaving a visible gap near the cuticle. Fills are suitable for maintaining the same type of set, updating the color, or minor shape adjustments, typically every 2-3 weeks as your natural nails grow.

Yes, we offer a variety of nail designs to complement our nail services. Whether you’re looking for something simple and elegant, or bold and artistic, our skilled technicians can help you achieve the look you desire. From classic French manicures to the latest trends in nail art, including glitter, decals, hand-painted designs, and more, we’re here to bring your vision to life. Feel free to bring inspo picture or check out some of our works here!

If you have a nail condition (fungus, ingrown, nail psoriasis, etc.), it’s important to consult with a healthcare professional or a dermatologist first to get a proper diagnosis and treatment recommendations.
Depending on the condition, professional advice on whether it’s safe to proceed with nail services is crucial. For minor conditions, a nail technician may be able to accommodate you with a gentle service, avoiding further irritation. However, for more serious conditions or infections, it’s best to wait until the condition has fully healed before getting any nail services to prevent worsening the issue or spreading infection. Always inform your nail technician about any nail conditions before starting a service.

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